If you bought the wrong license, contact support and explain what happened.
Step-by-step guide
- Do not use the artwork commercially until the license issue is resolved.
- Send the product URL and order details.
- Explain which license you meant to buy.
- Wait for support review.
Important details
- Support will check available options. An upgrade or correction may depend on product and payment rules.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
