If an Exclusive Club payment fails or access does not activate, support can check the payment and account.
Step-by-step guide
- Check whether payment was charged.
- Log out and log in again.
- Open the Exclusive page again.
- Contact support if access is still missing.
Important details
- Access must be connected to the same account used for payment.
When to contact support
If you still need help, contact support and include:
- account email
- payment date
- payment amount
- payment method
- screenshot of Exclusive page
Please do not send your password. Support cannot see or send passwords.
