Missing purchases often mean you logged in to a different account than the one used for the original order.
Step-by-step guide
- Log out.
- Try the old email/password login.
- Check whether you used Google, Facebook, or Apple.
- Search your email for old receipts.
- Contact support with order examples.
Important details
- Do not buy the same product again until support checks the account.
- Support can search by email, username, license name, or order details.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
