For security, support may ask for information before changing account access or merging accounts.
Important details
- Support may ask for old email address, current email address, username, order details, license name, store name, or payment details.
- Support will not ask for your password.
- Account merges and email changes are done only after ownership is reasonably confirmed.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
