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PICSFORDESIGN GUIDES

What to send support when something does not work

The fastest way to get help is to send all important details in the first message

The fastest way to get help is to send all important details in the first message.

Checklist

  • account email
  • username or store name
  • product URL or project URL
  • screenshot
  • error text
  • browser name
  • payment method and date, if payment is involved
  • what you expected to happen
  • what actually happened

Security

Please do not send your password. Support cannot see or send passwords.

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These guides collect the published help material. For current terms or a specific purchase or payout, send the team a note with the page or product link.

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