A good screenshot helps support understand the issue faster.
Important details
- Show the full error message.
- Include the button or field that does not work.
- Crop out private information where possible.
- Do not show passwords, payment card details, or private documents.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
