Digital files should be downloaded from your account after payment is confirmed.
Step-by-step guide
- Log in to the account used for purchase.
- Open downloads or order history.
- Click the download link.
- Save the archive to your computer.
- Open the archive and check the files.
Important details
- Do not share download links publicly.
- If a link is expired or broken, contact support with the order details.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
