A broken or incomplete download can happen if the connection was interrupted or the archive was not saved completely.
Step-by-step guide
- Download the file again.
- Check that the file size looks complete.
- Try a different archive tool.
- Try a different browser or network.
- Contact support if the archive still cannot be opened.
Important details
- Do not rename the archive extension unless support asks you to.
- Send support the product URL and screenshot of the archive error.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
