If payment failed, please do not repeat it many times immediately. First check whether the money was charged.
What to do
- Check whether the payment was charged.
- If the money was not charged, try again after a few minutes.
- If the money was charged but the product is missing, contact support.
What support needs
If you need help
Please contact support and include as many details as possible:
- account email
- product or cart URL
- payment method
- payment date and amount
- transaction reference or screenshot, if available
Please do not send your password. Support cannot see or send passwords.
