Refund requests are reviewed according to product type, payment status, download status, and marketplace rules.
Important details
- Digital products are downloadable files, so refund rules may differ from physical goods.
- If a product is broken or missing, support will first try to fix access or file delivery.
- Refund decisions may require manual review.
When to contact support
If you still need help, contact support and include:
- account email
- order date
- product URL
- reason for refund request
- payment details
Please do not send your password. Support cannot see or send passwords.
