If you purchased from the wrong account, contact support before creating more accounts or buying again.
Step-by-step guide
- Find the email used for payment.
- Check which account is logged in.
- Contact support with both account emails.
- Wait for support review.
Important details
- Transfers between accounts require ownership checks.
- Support cannot move purchases if ownership cannot be verified.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
