If the archive opens but a promised file is missing, support can check the product package.
Step-by-step guide
- Open the product page again.
- Read the product description.
- Check all folders inside the archive.
- Contact support if the described file is missing.
Important details
- Send a screenshot of the archive contents.
- Do not publish the archive publicly.
When to contact support
If you still need help, contact support and include:
- account email
- product URL
- order date
- screenshot of archive contents
- description of missing file
Please do not send your password. Support cannot see or send passwords.
