A preview image should clearly show what the customer will receive.
Important details
- Use JPG or PNG unless the upload page allows another format.
- Show the artwork clearly.
- Avoid misleading previews.
- Do not include private customer data.
- Use readable watermarks if needed.
- Check that the preview is not blurry or broken.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
