A clean ZIP archive helps customers download and use the product without problems.
Important details
- Include the final product files.
- Include a readme or license file when needed.
- Use clear folder names.
- Do not include temporary system files.
- Open the ZIP on your computer before uploading.
- Keep the archive size reasonable.
When to contact support
If you still need help, contact support and include:
- your account email or username
- the page or product URL
- a screenshot
- the exact error message, if any
- your browser name and device
Please do not send your password. Support cannot see or send passwords.
